Why is a framework important? Because no two situations are alike so adaptability and flexibility are key to unlocking value and increasing service delivery performance.
Fine Line's Framework is a sensible approach whereby
- Identify Business Requirements. Capture client outcomes and performance requirements. Frequently, this information feeds statements of work and KPIs.
- Define an Operating Model. Forward-looking enterprises have recovered from the recession by being much more precise in how they align themselves; and how they align their service providers.
- Scope alignment. Finding the right blend of scope elements to drive innovation and support the Operating Model. This varies by client culture, and client industry: Retail clients have a different alignment than financial service clients.
- Service Delivery Model. The resulting service delivery model - a blend of client resources and selected service providers - is optimized over time across operational performance and financial performance metrics.