Revised Sourcing Strategy delivers 40% savings for Network Services.
After 12-years of a legacy Outsource arrangement with a Tier 1 Service Provider, cost model and support model had drifted significantly from market. Client had acquired a business unit with critical applications for which performance metrics were unsatisfactory.
Enterprise Voice, Contact Center, Security Services, WAN/LAN, equipment maintenance, project services, and several specialty applications
Fine Line Solution:
Created Best-in-Class program after initial assessment indicated a minimum savings potential of 15% which was sufficient to fund the transformation project. Recommended an operating model shift from outsource to a combination of insource/out-task and recommended best-of-breed service providers.
True win-win: reduced costs by over 40% and dramatically improved service delivery with firm, verifiable SLAs.