Data Center Strategy Project

Client Situation:

Client piggy-backed on large Tier 1 Outsource agreement. Supplier service delivery performance was hollow, costs were out of control, and strategy was indifferent to market improvements

Scope:

Server, Data Center, Disaster Recovery, Hosting Center, Storage, AS400, Dev/Test environment.,

Fine Line Solution:

Created Best-in-Class program after initial assessment indicated a minimum savings potential of over 50% in storage alone; and 25% overall. Conducted 9-week fast-start discovery process to review and understand current solutions. Worked with one Supplier to define new service delivery model and balanced approach to Data that prioritized requirements based on business-requirements. Greatly improved SLAs and cost predictability.

Result:

25% savings and extremely strong service delivery improvements with a viable 5-year plan.